There are a variety of ways that your business can use unified communications effectively. So, if you like what ‘UC’, here are some ways unified communications can be used productively in your business.
To lower communication costs.
Rather than having subscriptions to various communication platforms, UC systems cut out the middleman, and allow your business to have a single system that combines all of the previous platforms into one.
One area in particular that UC can help your company to save money on is the cost of travel and calls. With UC software such as Voice, Data And Mobile Services By Gamma, you only pay for what you use, making it extremely flexible, scaleable, and cost effective.
To enhance customer service.
UC can be used to provide more accurate information to customers, quickly and efficiently. With a UC system, agents will be able to find answers to queries much quicker, as it eliminates the need to scroll through several apps to find the relevant information, resulting in higher rates of customer satisfaction.
Similarly, UC provides an opportunity to communicate via a larger range of channels than businesses might traditionally be able to. Out of hours queries or those sent from places with different time zones can be handled more effectively with UC, too. Relationships with customers will be strengthened as a result of these enhanced interactions, further increasing customer satisfaction rates.
Inspiring a remote workforce.
Being able to easily switch between different modes of communication is a major game-changer for remote workers. UC enhances collaboration and helps to close the gap between remote workers and those in the office. As UC allows employees to access platforms from any location, faster communication is made easier from wherever your team is based.
When all remote workers have access to the same tools in one location, they can execute tasks with better coordination, thus enhancing levels of productivity.
To foster team collaboration.
Similarly, working together on a virtual platform makes it easier to share ideas and communicate with co-workers. UC systems help to build trust among teams by allowing them to get to know each other and work together, despite differences in geographical location that previously made this difficult.
The more that teams collaborate, the more value they begin to see in working together, allowing new ideas to surface, ultimately benefiting the business as a whole. As instant messaging promotes immediate responses, co-workers will generally begin to rely on each other for answers to questions, instead of sending countless emails and waiting hours for a reply.
To strengthen IT security.
Instead of having to secure a multitude of different services, with UC you only have to focus on a single platform, making it a much more secure solution.
The main piece of hardware when it comes to IT security and UC is the VoIP Key. This essentially replaces your traditional network lines by running your phone system over your existing IP network. Since a UC system lives on the same network as your computer traffic, conventional network security procedures are very effective at protecting it already.
UC should also be on its own dedicated server, away from the rest of your network, which basically means that if hackers break into your servers they won’t be able to access the rest of your company’s data.
So, do you like what ‘UC’? With these things in mind, you can ensure that your unified communications will improve efficiency in your business.